Pay By Phone

What is Pay By Phone?

You can make a one time payment by Check, Credit Card, or Debit Card over the phone. There are no convenience fees for using this service.

Call 1-877-519-5750 to pay by phone.

Why Use Pay By Phone?

How to Get Started

Payment Posting Timeframes

If you submit your payment online, your payment will post to your account immediately.

Online payments are not processed on the following holidays:
New Year's Day, Martin Luther King Day, Presidents' Day, Good Friday, Memorial Day, Independance Day, Labor Day, Veteran's Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.

Other holidays or times are subject to non-processing and will be posted 1 week in advance on our website.
NOTICE: If you have been disconnected due to non-payment, you must call (423) 472-4521 to have your service re-connected.
Disclaimer: All payments received through our automated pay by phone system will be posted according to the timeframes listed above. A confirmation number will be given at the end of the phone call. Payments will not be processed if you do not confirm the entered amount. A service charge of $20.00 will be charged for all returned checks. If you do not receive a confirmation number please contact our support prior to making another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Cleveland Utilities reserves the right to discontinue this service at anytime or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds. Customers requesting a credit to their account or refund after payment is made using this service may incur additional fees by the processing company. All refund requests cannot be processed until the check clears through the banking institution (or 10 business days). By using this service you agree to this disclaimer and terms and conditions of this site. If you do not agree to these terms and conditions, do not use this service.
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