Start/Stop Utility Service

Residential Service

Start Service

Click here if you are new or returning to Cleveland Utilities and would like to start services or if you are a current Cleveland Utilities customer and you would like to start services at an additional address.

Commerical Service

Start Service

Click here if you are new or returning to Cleveland Utilities and would like to start services or if you are a current Cleveland Utilities customer and you would like to start services at an additional address.
To submit an attachment to our applications department, please click the link below to use our File Upload form.
File Upload Form

Starting Service in the Office

The first question you will be asked is, “Are you renting or buying?” If you are buying, we need the exact address or the name of the previous owner. If you are renting, we need verification from the landlord. The application clerk will need to see two pieces of identification—one preferably a picture ID. If your mailing address is different from the service address, you need to provide it when you sign for service.

A security deposit is required for Electric, Water and Sewer service (see 'Deposit Information' section below). This security deposit is always applied against your final bill when service is discontinued. To waiver the deposit, a credit inquiry will be processed on all customers. If you require a co-signer, a credit inquiry will also be processed on the co-signer. The co-signer needs to come to the office to sign your application and a co-signer agreement in order to have your service started without the security deposit.

There is a $27.50 service charge on your first bill. This is a one time charge for all residential, commercial and industrial customers. This charge helps to offset the cost of setting up the account and physically beginning service at the requested location.

Starting Service by Telefax

If you live out of town, you can request that, CU fax a form for you to provide appropriate information, sign and fax back to our office. You agree on the form to supply us with a security deposit or a co-signer. If a deposit is required, it must be paid before the service can be turned on.

How to Discontinue Service

Your service may be disconnected by telephone if you can provide appropriate and correctly matching identification. You need an exact date for disconnection and to give a final mailing address. Please have a current telephone number ready where you can be reached. Twenty-four hours’ notice is required for disconnection. You can also click the link below to discontinue service online.

Click Here to Stop Service

Deposit Information

The deposit may be waived if the customer has a satisfactory credit inquiry. If a co-signer signs for service, the co-signer must have a satisfactory credit inquiry for the deposit to be waived. The credit inquiry is performed by a third party vendor.

Deposits for commercial services vary and are set for each location by the Collection Department, These deposits are based on three factors:

1.) Past Usage history for the location.

2.) Estimated usage for the business to be located there.

3.) Past pay history of the business and responsible parties

Click here to view Deposit Policy (Requires Adobe Acrobat) To download Adobe Acrobat Reader, click here.

Required Information

Renters:                                                                                                                  New Owners:

Two (2) Forms of Identification                                                                               Two (2) Forms of Identification
        --One (1) must be a current State or Federal Photo ID                                          --One (1) must be current State or Federal Photo ID           
Verification of Address                                                                                             Verfication of Ownership
         --Lease, Rental Receipt or Landlord Verification                                               --Purchase Closing Documents

 

© 1994-2017 Cleveland Utilities Information Technology Division. All rights reserved. Unauthorized use of data found on our website is prohibited.
FTP/File Send System | Outlook Web Access | Employment | Terms | About | Location | Schedule of Rules & Regulations | Site Map

counter for tumblr