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Fiber Construction Process at Cleveland Utilities

March 24, 2025

CU Fiber Construction Process

At Cleveland Utilities (CU), one of the most critical steps in achieving our 100% fiber network is our fiber construction process.


How CU is Installing Fiber Lines

There are two primary methods for installing fiber-optic cables: underground or aerial.  Generally, CU’s fiber optic cables will follow the same path as the electric lines. Thus, if the electric lines are underground, the fiber lines will also be underground. If the electric lines are overhead, the fiber lines will be overhead as well.


Why True Fiber is Better

Unlike hybrid networks that combine fiber with outdated copper or coaxial lines, a true fiber-optic network delivers unmatched performances. Here’s why:

  • Symmetrical Speeds – Enjoy equal upload and download speeds, ideal for streaming, gaming, and remote work.
  • Higher Bandwidth – Fiber can handle significantly more data, ensuring smooth performance even with multiple devices connected.
  • Faster Load Times – Experience minimal lag, perfect for streaming, video conferencing, and online gaming.
  • Less Interference – Unlike copper, 100% fiber is resistant to electromagnetic interference, ensuring a stable and uninterrupted connection.


Step-by-Step of CU’s Process

  1. Planning - Before digging begins, extensive planning takes place to map out the most efficient routes for fiber installation. Our team works diligently to ensure compliance with state and local regulations.
  2. Locating and Marking Utilities - To help prevent damage to existing infrastructure, CU makes a One-Call request through Tennessee 811 for all underground utility lines such as water, gas, and electricity to be marked. This step is completed before any excavation begins to ensure our fiber installation does not interfere with essential services.
  3. Trenching and Boring-Depending on the environment, we use one of two

    methods.

  • Traditional Trenching – A narrow trench is dug to lay fiber conduit, then carefully refilled.
  • Directional Boring – Used in sensitive areas, this technique allows fiber to be installed with minimal surface disruption.

4.  Installing Conduit and Fiber - Once the path is ready, high-quality fiber optic
    cables are installed inside protective conduits to ensure durability and
    resistance to environmental factors. This step is essential for the future of our      network and will be a key factor in keeping it strong for decades to come.

5. Splicing and Testing- After fiber is in place, our technicians carefully splice the
    fiber strands. Rigorous testing is then conducted to secure seamless
    connectivity. This ensures that every home and business will receive optimal
    speed and reliability.

6. Restoration- We take pride in leaving areas as we found them—or better. After
    installation, we restore roads, sidewalks, and landscapes to their original
    condition, ensuring minimal disruption to the community.


Minimizing Disruptions During Installation

Cleveland Utilities understands that infrastructure upgrades can be inconvenient, which is why we take every precaution to minimize disruptions while installing underground fiber lines. Our crews work diligently to ensure a smooth process with as little impact as possible.


Advanced trenchless technologies like directional boring are used to reduce road closures and surface damage. We strive to complete each phase efficiently, while also maintaining the highest safety and quality standards. Our goal is to enhance connectivity without compromising the daily lives of our customers, making the transition to a 100% fiber network as seamless as possible.


What This Means for Cleveland Utilities Customers

Cleveland Utilities is building a fiber network that will support our community for generations. This initiative not only enhances internet speed and reliability but also strengthens our electric grid infrastructure. Our fiber network will improve utility management and assist with faster electric restoration times during power outages.


CU’s fiber network is paving the way for a more connected Cleveland. Stay tuned for updates as we continue to expand.


For more information on our fiber services, visit our website or contact us at 423-472-4521 today!

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By Amy Ensley September 25, 2024
FOR IMMEDIATE RELEASE - Cleveland Utilities (CU) Prepares for Implementation of EPA’s Revised Lead and Copper Rule Cleveland, TN – October 4, 2024 – Cleveland Utilities (CU) is actively preparing for the upcoming implementation of the Federal Environmental Protection Agency’s (EPA) Lead and Copper Rule Revision (LCRR). One of the key components of the revisions requires water systems to create an inventory of water service line materials on both the utility side and the customer side of a water meter. CU has always placed the safety of the water supplied to customers as a top priority and has not installed any lead piping on its system since 1971 and possibly even earlier. Additionally, CU employs corrosion control treatments to create protective coatings on pipes and homeowner plumbing, which helps prevent lead from leaching into the water. For years, CU’s rigorous sampling has consistently shown no lead issues, meeting the stringent regulatory standards set by the Tennessee Department of Environment and Conservation (TDEC) and the EPA. Although the revised LCRR reporting will not come into full effect until this month, CU has been diligently working on the water lines inventory for an extended period. Initial findings suggest that most properties in our service territory don’t have lead service lines originating from the utility side. However, there remains a slight possibility that some customer service lines in homes built before 1988 may still contain lead. Cleveland Utilities will soon be sending additional communications, including a new section on its website with information about how the LCRR will affect CU and its customers as well as a link to the survey with detailed instructions. CU will need collaboration from customers to collect information about the material of the water service line at their residence to help us identify potential lead material that could be in our area. CU is committed to providing clean drinking water to its customers. The water quality of CU meets or exceeds all federal and state water regulations. We are committed to maintaining this track record as we work towards full compliance with the revised LCRR. We invite you to visit our Lead and Copper Rule page to learn more about lead, view our interactive service line map to find your address, and participate in our Service Line Material Survey. Click Here for more information.
By Amy Ensley August 28, 2024
By Amy Ensley August 28, 2024
The word is out! We are building fiber in our community, and cannot wait to get you connected! Cleveland Utilities (CU) contract construction crews are actively constructing its brand new state-of-the-art fiber optic network. We are excited to share the benefits of our advanced fiber network with you: fast download and upload speeds, generous bandwidth, and reliability of fiber direct to your home. The complete fiber buildout will take an estimated eighteen months before all our electric customers will have access to these services. Despite the wait and occasional inconveniences over the coming months, we are proud to be able to bring you another option and access to the fastest, most reliable internet in our area. The construction stage is focused on building the network by either burying fiber optic cable in the ground or hanging aerial lines (depending on the design of the network and how existing utility lines are installed). What to Expect Overhead Construction The fiber network will be connected to our existing utility poles and consist of hanging aerial lines from pole to pole. Overhead work does not require any digging. Underground Construction The underground construction process will include digging, trenching, and boring activities to install the fiber. We will be utilizing specialized equipment and adhering to industry best practices to minimize disruptions and complete the work as efficiently as possible. Our goal is to minimize any inconvenience to you. Once the work is finished, CU and our contractor will repair any damage and ensure that any affected customer property is properly restored.
By Amy Ensley March 2, 2024
Cleveland Utilities (CU) began the engineering portion for CU’s Grid Modernization and Broadband Project for its electric customers in the fall of 2023. CU has selected FiberRise-Entrust of Huntsville, AL, to engineer and manage construction of the fiber optic system. The FiberRise-Entrust team actively has crews conducting field work (various inspections/assessment tasks) to optimize the fiber design routes. As a reminder, this phase of the project may require physically visiting each pole owned by CU in its electric service footprint. FiberRise-Entrust may also need to access properties at an electric customer’s residence/business to verify best routes for designing fiber to reach a home/business based on how power is currently provided to the location. All activity will occur outside of the home/business and will be very typical to CU’s meter/equipment inspection activities. Crews will be working in various areas of the electric service territory Monday through Saturday from 7 a.m. until dark until further notice. FiberRise-Entrust employees/contractors will have an identification letter and Cleveland Utilities logos on their vehicles. Again, FiberRise-Entrust is an authorized consultant working on behalf of CU. Additionally, Cleveland Utilities has launched a new portion of its website where customers are able to track the progress of this project so that they are able to determine when broadband services will be available in their area. This new section of the website allows customers the opportunity to register for updates/announcements and pre-sign up for services as they become available. Please visit https://fiber.clevelandutilities.com. Should you have any questions, please contact Cleveland Utilities 24/7 Call Center at (423) 472-4521 . We greatly appreciate your understanding and cooperation as we strive to enhance reliability and connectivity in our community.
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